The Utilities sector finds itself pulled to economise and pushed to innovate. Because of the changes in customer demand, being a leading innovator is a much more influential strategy than it used to be.
Digital technologies are evolving, and customers are quick to adopt them. Customers expect the ability to engage (or be engaged) with their suppliers anytime, anywhere and across the channel they choose. Increasingly that channel is mobile, messaging and voice. Learn more about what we do and how chatbots and AI can revolutionise customer service for Utility providers here.