Digital transformation is affecting companies worldwide across a plethora of industries, and although this process will vary greatly depending on businesses individual challenges and demands, there are a few common themes regardless of the sector that businesses should consider when they begin looking into their digital transformation strategy. These include:
- Customer experience
- Operational agility
- Culture and leadership
- Workforce enablement
- Digital technology integration
We recently interviewed Pete Gatenby, Client Services Director at B60. B60 are a management consultancy and technology delivery agency who specialise in digital transformation. They help companies test and fail fast to allow a rapid turn around of new technologies. You can listen to the full episode here.
Today though, we’ll be looking at one sector in particular; housing associations. The housing sector is on a trajectory of rapid change and many providers are rethinking the types of services they provide and the way they deliver said services.