The truth is, you could implement a mobile app or self-service portal to try and lower contact volumes, but we've already pointed out the issues this creates (lack of downloads, low usage, forgotten usernames and passwords, and new tools to learn).
Ultimately citizens will revert to picking up the phone or sending an email because the process of self-serve is less (not more) convenient for them.
And this is why we created a digital assistant solution that doesn't just answer simple citizen enquiries; it executes complex tasks (like taking payments, booking appointments, and documenting reports) too.
Our powerful IntelAgent solution is built specifically for Local Governments to rapidly build and easily integrate digital assistants that leverage a branch of artificial intelligence called natural language understanding (NLU). All without having to write a line of code.
This means that citizens can type or talk naturally to your council's digital assistant (whether it lives on your website, within your mobile app, inside of your self-serve portal, on WhatsApp, Facebook, or even inside smart speakers like Alexa) and get faster, automated access to the information and services they need.
IntelAgent is the most widely used and ONLY platform dedicated entirely to solving the citizen service automation problem for Local Government.
It’s simple to implement, easy to use and creates powerful results for you, your team and your citizens.